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| Privacy Notice |
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Bergmeier Engineering complies with the Privacy Act 1988 (Cth). We are bound by the National Privacy Principles (NPPs) that came into force on 21 December 2001 and can be found at www.privacy.gov.au.
Collecting Information about you
In accordance with the NPPs, the personal information we collect from our customers, potential customers, service providers, suppliers, employees and other individuals we deal with on a daily basis for business purposes, will only be carried out with the individual or entitys consent.
What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you are discussing a service issue on the phone with an associate, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes, such as your occupation and what type of computer you use, to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
When we disclose your information
Bergmeier Engineering takes your privacy very seriously. Be assured that Bergmeier Engineering does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities or Bergmeier Engineering employees who will safeguard it in accordance with Bergmeier Engineering privacy policy. There are also times when it may be necessary for Bergmeier Engineering to make certain personal information about you available to companies that Bergmeier Engineering has a strategic relationship with or that perform work for Bergmeier Engineering to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data and provide customer services. These companies are also obligated to protect your personal information in accordance with Bergmeier Engineering policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
The type of information we will collect include your contact details, other information required in our application forms and records from our provision of services to you or your employer. We may also be required by law to collect certain information such as abn file numbers. We do not generally collect sensitive information and will ask for your consent if we are required by law to do so.
You may contact us at any time to ask us to stop providing information about our products and services, or to provide feedback on our services.
Storage and Security of you personal information
We regard the security of your personal information as a priority and have implemented a number of physical and electronic measures to protect it. With regard to the information collected from you via the internet, we would like to advise that we have adopted the best and safest technology to protect your details, however we would like to remind you that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via our website, or other electronic means.
In most circumstances you have the right to access any personal information that we collect and hold about you and to have it corrected if it is inaccurate. If you wish to access your details or you have a complaint about how we have handled it, please click on the contact us option on this website.
Cookies and other technologies
As is standard practice on many corporate websites, Bergmeier Engineering website uses cookies and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the Bergmeier Engineering store.
If, however, you prefer not to enable cookies, please email us and we will explain step by step how you can disable cookies. Please note that certain features of the Bergmeier Engineering website will not be available once cookies are disabled.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole. Bergmeier Engineering will not use the information collected to market directly to that person.
In some of our email messages we use a click through URL linked to content on the Bergmeier Engineering website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags (tiny graphic images) to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we are only sending messages that are of interest to our customers. We store all of this information in a secure database located at Bergmeier Engineering.
Bergmeier Engineering website has links to the sites of other companies. Bergmeier Engineering is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Last updated May 10, 2005
© 2007 Bergmeier Engineering Pty Ltd |
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